Complaint #IRMA-2024-003

Respondent(s) IRMA
Complainant Wonderkop community member
Mine Site Sibanye-Stillwater SA PGM Marikana Operations
Operating Company Sibanye Stillwater
Country South Africa
Region/District/Province North West
Summary Raises questions about the effectiveness of the public notice of the Stage 2 audit, namely that it was insufficient to reach community members who do not have access to the internet or to smartphones.
Status

OPEN

  • 21 February 2025: Complaint published
  • 20 January 2025: IRMA reaches out to complainant to follow-up and address any remaining questions
  • 26 November 2024: ERM CVS auditors conduct stakeholder interviews with Wonderkop community members including complainant
  • 25 November – 4 December 2024: ERM CVS performs Stage 2 (onsite) audit
  • 12 November 2024: ERM CVS emails complainant inviting participation and offering follow-up call
  • 7 November 2024: IRMA discusses complaint with ERM CVS
  • 6 November 2024: IRMA responds to complainant to schedule a call to discuss their concerns and outline IRMA’s complaint handling process.
  • 31 October 2024: IRMA acknowledges receipt of complaint
  • 31 October 2024: Wonderkop community complaint submitted via email
  • 25 October 2024: ERM CVS announces onsite audit at Marikana