Feedback and Complaints

IRMA welcomes stakeholder engagement, complaints and input on all IRMA activities, anonymously or not, in any language (en español vaya a esta página), including feedback on the independent assessments of mining operations, and the Standard for Responsible Mining. In 2024 IRMA will bring on independent oversight of our complaint resolution process.

Feedback

General comments, suggestions, and requests for clarification are always welcome at issues@responsiblemining.net. 

Comments specific to the IRMA Standard for Responsible Mining can be sent to the same address. 

Complaints

If you have a complaint about anything related to the IRMA process, please use one of the methods described below in the “To File a Complaint” section.

IRMA encourages stakeholders to engage directly with the party responsible for the subject of your complaint. Upon filing your complaint, in addition to registering it, we will provide you the appropriate contact and connect you — whether it be the mining company, the audit firm, or IRMA itself.

In 2024, IRMA is bringing on the additional support of Assurance Services International to provide independent oversight of grievances. When IRMA’s own multi-stakeholder system isn’t sufficient to provide objective review, ASI can provide third-party review.

Assistance

You may appoint a representative or advisor to accompany you in raising your issue with IRMA

You may request translation support from the IRMA Secretariat. Send a request via email to issues@responsiblemining.net. 

To File a Complaint

IRMA WhatsApp QR code
Scan this code with your phone to file a complaint with IRMA via WhatsApp

You may file a complaint, anonymously or not, in any language (en español aya a esta página), in one of four ways:

  • Via the online form below (preferred).
  • Via email to issues@responsiblemining.net, either with a complaint form or without.
  • Via WhatsApp by text or voice by scanning the code at right. The IRMA WhatsApp Business number is +1.301.202.1445.
  • Via post to
    113 Cherry St, #74985
    Seattle, Washington, 98104
    United States

NOTE: You can file a complaint anonymously. None of the fields below are required. But lack of information can affect our ability to act on a complaint to resolve it.

What Happens to Your Complaint

How the IRMA Issues Resolution System works

The IRMA Issues Resolution System

 

Step 1: Initial Discussion with IRMA Secretariat

Step 2: Resolution Pathway

Step 3: Escalation

Protections

Assistance

Download the full text of the IRMA Issues Resolution System.

How Complaint Oversight Will Improve in 2024

Independent Oversight of Complaints Coming in 2024

In 2024, IRMA is engaging Assurance Services International (ASI) to provide independent oversight of our complaint/grievance resolution system. ASI provides these dispute resolution services to a number of independent global standard systems.

When IRMA’s own multistakeholder system isn’t sufficient to provide objective review that is accessible and fair to all, ASI can provide outside review.

IRMA is committed to ensuring accountability to all who engage in, or are impacted by, IRMA’s program and work, seeking to create value for all

IRMA is committed to ensuring accountability to all who engage in, or are impacted by, IRMA’s program and work. We seek to create value for all. ASI’s oversight will help IRMA ensure that we are doing so.