Feedback and Complaints

IRMA welcomes stakeholder engagement, complaints and input on all IRMA activities, anonymously or not, in any language (en español vaya a esta página), including feedback on the independent assessments of mining operations, and the Standard for Responsible Mining. In 2024 IRMA will bring on independent oversight of our complaint resolution process.

Feedback

General comments, suggestions, and requests for clarification are always welcome at issues@responsiblemining.net.

Comments specific to the IRMA Standard for Responsible Mining can be sent to the same address.

Complaints

If you have a complaint about anything related to the IRMA process, please use one of the methods described below in the “To File a Complaint” section.

IRMA encourages stakeholders to engage directly with the party responsible for the subject of your complaint. Upon filing your complaint, in addition to registering it, we will provide you the appropriate contact and connect you — whether it be the mining company, the audit firm, or IRMA itself.

In 2024, IRMA brought on Assurance Services International to provide independent oversight of grievances. When IRMA’s own multi-stakeholder system isn’t sufficient to provide objective review, ASI provides third-party review.

Assistance

You may appoint a representative or advisor to accompany you in raising your issue with IRMA

You may request translation support from the IRMA Secretariat. Send a request via email to issues@responsiblemining.net.

Status of Filed Complaints

Following the IRMA Issues Resolution System, IRMA works to make its complaints process transparent to provide affected stakeholders information that can help drive improved practices at mining operations. IRMA received one written complaint on 30 November 2022, however permission to publish the complaint was not provided. The complaints listed below are approved by the complainant before listing.